Renzhost

Terms and Conditions

1. Introduction

Welcome to RenzHost, a leading provider of web hosting services. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions, along with our Privacy Policy and any other applicable policies. If you do not agree to these terms, please refrain from using our services.

2. Services Provided

We offer a range of hosting services, including but not limited to shared hosting, VPS hosting, dedicated servers, domain registration, and related services. Detailed descriptions of each service are available on our website.

3. Account Registration and Security

To utilize our services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use of your account.

4. Service Availability

We strive to provide 99.9% uptime for our hosting services. However, we do not guarantee uninterrupted or error-free service and are not liable for any downtime or service interruptions.

5. Payment and Billing

All fees are due as specified in your service agreement. Payments can be made through various methods, including credit/debit cards, bank transfers, and online payment gateways. Late payments may result in service suspension or termination.

6. Refund Policy

Refunds are subject to our Refund Policy, which is available on our website. Generally, refunds are provided within a specified period after purchase, subject to certain conditions.

7. Acceptable Use Policy

You agree not to use our services for any unlawful activities, including but not limited to:

• Hosting or distributing malware or viruses.

• Engaging in spamming or phishing activities.

• Violating intellectual property rights.

• Hosting illegal content.

We reserve the right to suspend or terminate services that violate this policy.

8. Data Protection and Privacy

We are committed to protecting your personal data in accordance with applicable data protection laws. For more information, please refer to our Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by law, [Your Company Name] shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.

10. Indemnification

You agree to indemnify and hold harmless RenzHost, its affiliates, and employees from any claims, damages, or expenses arising out of your use of our services or violation of these terms.

11. Termination

We reserve the right to suspend or terminate your account for violations of these Terms and Conditions or for any other reason at our sole discretion. Upon termination, you will be responsible for any outstanding fees.

12. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall be resolved in the courts located in Gurugram, India.

13. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on our website, and the revised terms will be effective immediately upon posting.

14. Freenom Domains Not Allowed

To maintain the integrity and security of our hosting environment, we prohibit the use of domains registered through Freenom, including but not limited to those with the following top-level domains (TLDs): .tk, .ml, .ga, .cf, and .gq.

These domains are often associated with malicious activities such as phishing, spam, and malware distribution. Additionally, Freenom has a history of revoking domains without notice, which can lead to unexpected service disruptions. For instance, in early 2024, approximately 99% of Freenom domains were reported as inaccessible.

If you attempt to use a Freenom domain with our services, we reserve the right to suspend or terminate your account without prior notice.

We strongly recommend registering domains through reputable registrars to ensure the stability and security of your online presence.

15. System and Network Abuse

You are prohibited from violating or attempting to violate the security of our systems or networks. Prohibited activities include, but are not limited to:

• Unauthorized access to or use of data, systems, or networks.

• Attempting to probe, scan, or test the vulnerability of a system or network.

• Interfering with service to any user, host, or network.

• Forging any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

Violations may result in civil or criminal liability. We will investigate incidents involving such violations and may involve and cooperate with law enforcement authorities if criminal activity is suspected.

16. Spamming

We have a zero-tolerance policy for the use of our services to send unsolicited bulk or commercial email (spam). Prohibited activities include:

• Sending unsolicited emails to recipients who have not explicitly requested such material.

• Using purchased email lists or harvesting email addresses.

• Engaging in mail bombing or other disruptive email practices.

Violations may result in immediate suspension or termination of your account. You are responsible for ensuring that your email practices comply with all applicable laws and regulations, including the CAN-SPAM Act of 2003.

17. Illegal Use

You agree not to use our services for any illegal activities, including but not limited to:

• Distributing pirated software or other illegal content.

• Engaging in fraud or deceptive practices.

• Violating intellectual property rights.

• Engaging in activities that violate any applicable local, state, national, or international law.

We reserve the right to suspend or terminate services that violate this policy.

18. Refund and Anti-Fraud Policy

Refunds are subject to our Refund Policy, which is available on our website. We reserve the right to refuse a refund if we suspect fraudulent activity or abuse of our refund policy.

To prevent fraud, we may require additional verification for certain transactions. If fraudulent activity is detected, we will take appropriate action, including reporting to relevant authorities.

19. Viruses and Other Destructive Activities

You are prohibited from using our services to transmit or distribute malicious code, including but not limited to viruses, worms, Trojan horses, or other harmful software. Prohibited activities include:

• Creating or sending viruses, worms, or Trojan horses.

• Engaging in denial-of-service attacks.

• Distributing malicious code or software.

Violations may result in immediate suspension or termination of your account.

20. User Liability for Misuse

You are responsible for all activities that occur under your account, whether authorized or unauthorized. You agree to indemnify and hold harmless RenzHost, its affiliates, and employees from any claims, damages, or expenses arising out of your use or misuse of our services.

21. Client Behavior and Misuse

You agree to conduct yourself in a professional and courteous manner when interacting with our staff and other clients. Prohibited behaviors include, but are not limited to:

• Harassment or abusive language.

• Threatening or intimidating behavior.

• Disruptive or inappropriate conduct.

Violations may result in suspension or termination of your account.