Refunds & Cancellation Policy

Effective Date: June 13, 2025

At RenzHost, we strive to provide high-quality web hosting services and transparent customer support. This Refund and Cancellation Policy outlines our terms for service cancellation and eligibility for refunds.

1. Money Back Guarantee

We offer a 30-Day Money Back Guarantee on most shared, reseller, and semi-dedicated hosting plans. If you are not satisfied with our services, you may request a full refund within the first 30 days from the account activation date.

This guarantee excludes:

• Domain name registrations, renewals, and transfers

• Dedicated servers and VPS hosting

• WHMCS licenses and software addons

• Third-party software/services

• Setup fees (if any)

2. Refund Eligibility Criteria

To be eligible for a refund:

• You must request cancellation within 30 days of purchase.

• Your account must be in good standing (no violations of Terms of Service or abuse reports).

• Refunds will only be issued to the original payment method.

• Refunds are not available for accounts suspended for policy violations.

3. Non-Refundable Services

The following services are strictly non-refundable:

• Domain name registrations & renewals

• Dedicated IP addresses

• Control panel licenses (e.g., cPanel, DirectAdmin)

• SSL certificates

• Software or third-party services

• Migration services

• Custom configuration or development

4. Cancellation Policy

You may cancel your services at any time through:

• Client Area: Log in to your account and request cancellation

• Support Email: Send a written request to support@renzhost.com

Please cancel at least 5 days before your next billing cycle to avoid being charged for the next term. We do not provide prorated refunds for unused service time beyond the 30-day guarantee.

5. Chargebacks & Disputes

Initiating a chargeback or payment dispute will result in:

• Immediate suspension of all services

• Permanent account termination

• Forfeiture of eligibility for any refunds

We request customers to contact us directly before initiating any dispute, so we may resolve the issue amicably.

6. Timeline for Refund Processing

Once approved, refunds are usually processed within 5 to 7 business days. Processing time may vary depending on your payment provider or bank.

7. Policy Amendments

RenzHost reserves the right to modify this Refund and Cancellation Policy at any time, without prior notice. Continued use of our services after changes are made constitutes acceptance of the revised policy.

8. Need Help?

For questions about cancellations or refund eligibility, reach out to:

📧 Email: support@renzhost.com
📍 Office: Gurugram, Haryana, India